CONDITIONS
OF BOOKING
Revised 19 March 2008
It should
be noted that these booking conditions form part of the booking form referred
to in the WILDCAT ADVENTURES website and shall be deemed to constitute part of
the contract between WILDCAT ADVENTURES LTD and the applicant named in the foregoing
booking form. Acceptance of the booking is therefore subject to the following
terms and conditions.
1.A booking will only be constituted
by the return of a completed booking form accompanied by a remittance for a minimum
sum of £300 or the total cost of the holiday as advised by the company.
The balance of the price of the holiday and equipment hire shall require to be
in the hands of the company not later than 90 days before the commencement date
of the tour. The company reserves the right to levy an administrative charge in
respect of late bookings. Should the balance not be paid by the due date, WILDCAT
ADVENTURES reserves the right to cancel the reservation and no refund will be
made.
2. All cancellations must be received IN WRITING
at our office and will be effective from the date of RECEIPT of
the cancellation letter. In this event, the following terms will
apply; Bookings cancelled before the expiry 90 days the company
will refund all sums paid less deposit paid. Any bookings cancelled
more than 60 days before the commencement of the tour shall be
entitled to return of 50% of the total holiday price (if paid)
less the deposit and any bookings cancelled less than 60 days
before commencement of the tour shall forfeit all sums paid. Exceptions
to this policy will not be made for any reason, including weather,
or personal emergencies. There is no refund for arriving late
or leaving a tour early. In any of the above events there will
be an additional administrative charge of £25 per person
(if any amount over and above the deposit has been paid).
3.Cancellation of the tour. The company shall use
its best endeavours to ensure that there are no cancellations
but reserve the right to cancel the tour should the minimum number
of persons as stipulated within the tour details not book tours
by 56 days before commencement of the tour, or agree to continue
with modifications or a reduced group surcharge. In that event
all sums paid by the prospective customer shall be refunded less
an administrative charge of £25 per person. It is understood
that any event or act of war, civil or political unrest, flood,
general act of God, or other force majeure shall constitute a
sufficient reason for the company to cancel the tour. The company
is not responsible for additional expenses incurred by you in
preparing for the trip (e.g. non-refundable air tickets, visa
fees if applicable, gear or medical expenses)
4.Price Guarantee. Prices stated in the WILDCAT ADVENTURES
website are per person. Prices do not include air fares. The information provided
in the WILDCAT ADVENTURES website attempts as far as possible to provide details
of the tour undertaken, its duration, route and nature and details of accommodation
and food. Further details will be provided as known to the company, but if the
applicant becomes aware at any stage that the information does not coincide with
the understanding of the position the onus will be upon the applicant to intimate
their intention to cancel the booking in WRITING before the 90 day period before
referred to.
5.Travelling as a single. Our prices are based
on double occupancy. If you require a single room you will be charged a single
supplement regardless of when you book. However due to some of the remote areas
visited, single rooms are limited and therefore subject to availability. Please
refer to the individual tour details for the Single room supplement.
6.Insurance.
It is a condition of joining our tours, and the responsibility of the applicant
to ensure that they are adequately insured against medical and personal risks
covering the tour, including repatriation, ambulance and air rescue and trip cancellation.
7.
If during the holiday, you have a complaint please discuss the matter immediately
with the tour leader who will take the appropriate action. Should you be dissatisfied
with the result and feel that it has severely affected your enjoyment of the holiday
please write to us within 28 days of your return. We will respond within the same
period and endeavour to resolve the matter to our mutual satisfaction.
8.It
is expressly confirmed that the company cannot accept responsibility for loss
or injury to the applicant arising directly through failure by the applicant or
of machinery provided by the applicant but shall be responsible only in the event
that the loss or injury to the applicant has been directly occasioned by an error
by the company or on its behalf by its representative. Applicants travelling within
vehicles run by the company shall have passenger liability insurance in the normal
manner. You are recommended to insure yourself against any possible risk which
you may incur within the tour. The company shall also not be liable for damages
in the event of cancellation of the tour in relation to any foregoing matter as
specified herein. The Company reserves the right to alter the route as conditions
prevail to accommodate changes in political environment, weather, terrain and
physical condition of participants. The leader's decision is final.
9.By
their acceptance hereof the applicant agrees and accepts that he has read and
understood the terms of these booking conditions and agrees to be bound by same.
The applicant also confirms that he considers himself medically fit to participate
in the tour and that no warranty has been given by the company as to the medical
condition of the applicant. Any information provided by the company in relation
to travel details or requirements in respect of passports, visas, vaccinations
or other requirement which should be required for trips outwith the U.K. is provided
on a voluntary basis and is not to be relied upon by the applicant.
10.Sight
seeing/ historical sights. Entry to many of these are free, however where a charge
is applicable the customer is liable to pay.
11.Payment protection
All eligible payments are held in special trust account in accordance with the
EU package holiday directive.
12.It is the responsibility of
all applicants to meet at the time and designated start point. Participants failing
to connect with the courtesy vehicle are liable for their own expenses to catch
up with the tour.
13. Delays in the Journey. We cannot be held responsible
for any unforeseen delays in your flights prior to, during, or after the tour
including ferry crossings while on tour, whether caused by weather or other unforeseen
circumstances. In the event of a delay you will be responsible for providing your
own meals and accommodation.